CUSTOMER SERVICE POLICY

Overview

This Customer Service Policy outlines the standardized service rules covering order processing, logistics delivery, payment terms, after-sales returns and refunds for all products on our official website. We strictly adhere to standardized service procedures to deliver consistent, transparent, and premium shopping experiences for all global customers. All service clauses apply to all orders placed on our platform without regional discrimination, ensuring every customer enjoys fair and reliable service protection.

Order Processing & Shipment Rules

All confirmed orders will be processed and arranged for shipment within 1–3 working days after successful payment verification. Our professional warehouse team conducts strict product inspection, packaging and sorting before shipment to ensure that all delivered items are intact, qualified and well-packaged. We maintain efficient order operation procedures to shorten pre-delivery waiting time and accelerate overall order circulation.

Global Delivery & Shipping Service

We provide free shipping service for all products with zero additional shipping fees for all global orders. There is no extra charge for standard delivery anywhere in the world. The unified standard delivery time for all regions globally is 6–12 working days. The delivery period is stable and unified for both domestic and international destinations, with no separate delivery standard for different regions. We do not provide expedited delivery services, and all orders will be delivered in accordance with the unified standard delivery cycle.

Unified Payment Currency

The only unified settlement currency for all products and orders on our website is USD (United States Dollar). All product prices, order settlements and service fees are denominated in USD, providing a unified, clear and convenient payment environment for global customers to avoid exchange rate confusion and settlement differences.

Return & Refund Policy

Return Terms

We support a 60-day return policy for all eligible products. Customers can apply for a return service within 60 days from the date of receiving the products. To qualify for a return, the products must be kept in original condition, including intact packaging, unused status, complete accessories and no man-made damage, so that we can complete effective return verification.

Refund Processing Rules

After we receive, inspect and confirm the eligibility of the returned products in full compliance with return regulations, we will initiate the official refund procedure. The entire refund processing period is 5–10 working days. The refund will be returned through the original payment channel. The specific arrival time of the refund shall be subject to the processing rules of your payment platform or bank.

Product Service Scope

This service policy applies to all product categories sold on our website, including daily handbags, crossbody bags, backpacks, travel bags, functional small bags, travel and storage accessories, apparel and footwear series, home living supplies, and exclusive co-branded limited-edition items. All products enjoy the same standard of shipping service, after-sales protection and customer service rights.

Customer Consultation & Support

If you have any questions about orders, shipment, product details, return and refund procedures, or other customer service-related issues, please refer to our Contact Us page for official communication. All official contact methods and email addresses are displayed on the Contact Us page. Our dedicated customer service team will provide professional, standard and timely reply and support for all your inquiries.

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